A woman plunged around 60ft after falling over the side of a balcony at a John Lewis store.
But she is believed to have escaped serious injuries after landing on a display bed.
Police and ambulance crews were called to reports a 60-year-old woman had fallen from the upper floor of the shop in Cheadle, Greater Manchester.
She suffered hip and spine injuries and was taken to hospital after the incident that reportedly happened by the glass balconies of the escalators.
A spokesman for Greater Manchester Police said: “Her injuries are not thought to be serious and it appears that she fell on to a bed.”
A John Lewis spokesman confirmed there had been a “serious incident” at its Cheadle branch on Monday.
He added: “We closed the shop immediately and are offering partners who witnessed the incident our full support.
“We are continuing to work closely with the emergency services and have passed on CCTV footage to the police.
“We are glad that the customer’s injuries are not thought to be serious, and our thoughts are with the customer and her family.”
An official statement issued by John Lewis said: “Our customers’ safety is of the utmost importance to us and all of our shops conform to the highest safety standards.
“We are helping the police with their investigations, and continue to offer support to our Partners who witnessed the distressing incident.”
Source (Sky news )