RTA says decision taken to meet customer needs and aspirations
The Dubai Taxi Corporation (DTC), Roads and Transport Authority (RTA) has opted to unify taxicabs in service at Dubai airports such that the entire fleet will consist of the family size vans due to the rising demand for this type of vehicles which accounts for 75 per cent of customer preference, compared to regular taxicabs.
The move comes under the overall endeavours to raise customer satisfaction rating and responding to customer needs and aspirations.
Mohammed Yousef Salih, Director of Fleet Operations at the Dubai Taxi Corporation, said: “The idea of unifying the types of taxicabs deployed in Dubai airports was initiated by Mr. Mustafa Mustafa Shalabi, Senior Executive of Special Services, in view of his daily work and direct involvement with arriving passengers, grasping a rising demand for family size taxi vans in Dubai airports. The idea was therefore adopted and the van-only policy was introduced due to their capacity to accommodate large number of passengers and baggage to meet the needs of families travelling from and to the UAE.
“Naturally Dubai airports receive passenger bags of various sizes, so the move to unifying the types of taxicabs deployed in Dubai airports to be the family van will better meet the requirements of customers. The service was well received as it meets the needs of all passengers arriving via Dubai airports, thus plays a key role in ensuring their smooth transit to various destinations across the UAE,” added Yousef.
“Currently there are 350 taxi vans exclusively deployed in Dubai airports to serve arriving passengers around the clock. Designated parking lots are provided for these taxicabs in Terminal 1, 2 and 3 and the service is manned by highly competent and efficient drivers. Dubai airport taxi tariff starts from Dh25 and the rate applied is Dh1.75 per one kilometer travelled in addition to Dh20 in case of crossing Sharjah Emirate,” he explained.
The Director of DTC Fleet Operations called on the public, visitors and customers of the Dubai Taxi Corporation to pay attention to their items and personal belongings while riding taxis, and to ask for a bill before alighting from taxicabs due to the importance of information contained in the bill such as the side number of the taxi, driver number, fare, day, and time.
“Such details are important for DTC staffs to refer to in case riders submit suggestions, feedbacks or complaints through RTA Call Center (8009090), DTC website or RTA portal, and as such it will be a valuable contribution towards minimizing the number of lost reports, and safeguarding riders belongings which in turn will improve customers satisfaction rating,” concluded Yousef.
