We’re all entitled to complain about bad customer service, but what about the waiters and waitresses?
Can they complain about bad customers?
Well, the majority usually don’t.
A number of waiters and waitresses, who shall not be named, have shared some of their bizarre experiences.
Food portions are too big
Would you complain that there’s too much food on your plate? One waiter recalls people who did.
“First they complained the food given to them was too much, and then they blame that I didn’t inform them how big the meals were!
“It’s common sense and it’s a standard portion, how would I know what your appetite is like?”
“So they only ate half of the food on the plate and half the desserts, and when the time the bill came up, they said they would only pay half because they only ate half of everything and they blamed me and the restaurant for not informing them about the size of the meals.”
“They should be thankful to have a good sized portion for a good price, instead of being mean and ungrateful.
“They were trying to negotiate the prices, but I told him that I wasn’t authorised to change the menu prices, so my manager stepped in, and she’s tough, she told him if he was not happy with the pricing them they can eat somewhere else, so he had to pay the full price.”
Taste like Starbucks
One waitress recalled a pair of diners that seemed to have a knack for going bonkers.
“Once a couple asked for a café latte but they insisted that it should taste like Starbucks.”
“I told them that it would not be possible. The guy started raising his voice, I thought he was really crazy because he expected us to do that for them.
“I explained that Starbucks is their own brand with their own taste and their own different types of beans and flavour to get that taste. So they later ordered expresso, but it had to be exactly 100 degrees.”
Private restroom, bigger mirror
Another waitress from a restaurant thought she had heard it all, but not quite.
“Once there were these ladies who had their dinner and made a loud complaint about the restroom. They wanted a private one with a bigger mirror.
“I have never known anyone to complain like this. I mean, who complains about a restroom and the mirror!? It’s clean and the size is adequate for like four or five at a time, but these ladies made a huge fuss, and demanded to see the manager.
“When I called him and quickly briefed him, my normally calm manager thought they were crazy, but after talking to them, he confirmed it.”
Explain yourself
What do you do if the menu is clear, detailed and concise? Why, ask as many unnecessary questions as possible, of course.
“A bunch of guys wanted me to explain almost everything on the menu, and I don’t mind explaining it is our job, but not absolutely everything.
“Everything was already clearly mentioned and the ingredients listed, so I was very angry inside because they were wasting my time, but in this industry we have to be very patient otherwise you have to work somewhere else.”
“If they were allergic then I get it, but none of them in the group had allergies! My colleagues had a really good laugh that day, I was standing for nearly 10 minutes, and when I asked them if I should come back while they decide, they said they’re ready, and again came the questions!”
